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Answers, and the people behind them.

Find the basics in the questions below — or send us a note and we’ll route you to the right person on our team.

Frequently asked

Common questions,
plainly answered.

Is my information encrypted?
Yes. Your connection is encrypted with TLS, and your health details are encrypted at rest with AES-256 field-level encryption. Access is role-based, every access to your documents is logged, and we never sell your information.
How fast will I hear back?
A care coordinator reviews your request and reaches out within one business day — by phone or email, whichever you chose — to confirm your match and set up your visit.
Is Apex a healthcare provider?
No — Apex is a care-connection service. The doctors in our network practice independently, and they're the ones who provide your medical care. Our job is understanding what you need and getting you to the right doctor, faster.
How does Apex use AI?
AI helps our team understand and organize incoming requests faster, and drafts messages our coordinators review before anything is sent. Nothing is decided or sent automatically — a person confirms every match and every message.
I'm a doctor — how do I join the network?
Reach out through the contact form below. We'll learn your specialty, location, and availability, and most practices are onboarded within about two weeks. There's nothing to install — referrals arrive in a simple browser panel.
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Tell us what you need.

We read every message. Most replies arrive within a business day.

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